Assessing the suitability of airport ground handling agents

Jacek Skorupski , Iwona Grabarek , Anna Kwasiborska , Sebastian Czyżo

Abstract

Aircraft ground handling is an essential part of an air operation and deter-mines its punctuality and safety. Ground support equipment vehicles (GSE) are used in most of the handling tasks. This puts certain requirements on the candidates for ground handling agents, especially on their psychophysical features. This study aimed at determining a professional profile of the can-didate, defining expectations and requirements for the future employee and developing a quantitative method of assessing suitability for work as a GSE operator. Since some features characterizing the employee are not measura-ble, and the relations between features are imprecise and often subjective, fuzzy models based on linguistic variables were used to build the assessment method. A computer implementation of the fuzzy inference system was used for the assessment of exemplary candidates for the position of fuel tanker operator. The obtained results show that the applied approach makes it pos-sible to easily compare the candidates’ suitability for work at this position. The simulation experiments also showed that the method allows for the crea-tion of individualized training programs based on partial assessments of in-dividual traits of candidates.