The Good, the Bad and the Neutral: Affective Profile in Dialog System-User Communication

Marcin Skowron , Stefan Rank , Mathias Theunis , Julian Sienkiewicz

Abstract

We describe the use of affective profiles in a dialog system and its effect on participants’ perception of conversational partners and experienced emotional changes in an experimental setting, as well as the mechanisms for realising three different affective profiles and for steering task-oriented follow-up dialogs. Experimental results show that the system’s affective profile determines the rating of chatting enjoyment and user-system emotional connection to a large extent. Self-reported emotional changes experienced by participants during an interaction with the system are also strongly correlated with the type of applied profile. Perception of core capabilities of the system, realism and coherence of dialog, are only influenced to a limited extent.
Author Marcin Skowron
Marcin Skowron,,
-
, Stefan Rank
Stefan Rank,,
-
, Mathias Theunis
Mathias Theunis,,
-
, Julian Sienkiewicz WF
Julian Sienkiewicz,,
- Faculty of Physics
Pages337-346
Book D’Mello Sidney, Graesser Arthur, Schuller Björn, Martin Jean-Claude (eds.): Affective Computing and Intelligent Interaction, Lecture Notes In Computer Science, no. 6974, 2011, Springer Berlin Heidelberg, ISBN 978-3-642-24599-2, 978-3-642-24600-5
Keywords in Englishaffective computing, affective dialog system, affective profile, Artificial Intelligence (incl. Robotics), Computer Imaging, Vision, Pattern Recognition and Graphics, conversational agent, HCI, Image Processing and Computer Vision, pattern recognition, User Interfaces and Human Computer Interaction
URL http://link.springer.com/chapter/10.1007/978-3-642-24600-5_37
Score (nominal)3
Citation count*14 (2014-08-25)
Cite
Share Share



* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
Back